We provide mediation for property investors and property entrepreneurs in certain sectors
What PIMS Covers?
Member Information
Dispute Process
Enforcement & Blacklist
Raise A
Dispute
What PIMS Covers?
PIMS covers disputes relating to:
→ Rent-to-Rent Agreements
→ Deal Sourcing Agreements
→ Property Joint Venture Agreements
To raise a dispute through PIMS, the individual the complaint is raised against must be an active PIMS member.
PIMS does not cover disputes involving consumers such as:
→ Tenants
→ Guests
→ Members of the Public
If a dispute involves a company, the PIMS member must hold at least 25% ownership of that business entity.
What PIMS Covers?
PIMS covers disputes relating to:
Rent-to-Rent Agreements
Deal Sourcing Agreements
Property Joint Venture Agreements
To raise a dispute through PIMS, the individual the complaint is raised against must be an active PIMS member.
PIMS does not cover disputes involving consumers such as:
Tenants
Guests
Members of the Public
If a dispute involves a company, the PIMS member must hold at least 25% ownership of that business entity.
What PIMS Covers?
PIMS covers disputes relating to:
Rent-to-Rent Agreements
Deal Sourcing Agreements
Property Joint Venture Agreements
To raise a dispute through PIMS, the individual the complaint is raised against must be an active PIMS member.
PIMS does not cover disputes involving consumers such as:
Tenants
Guests
Members of the Public
If a dispute involves a company, the PIMS member must hold at least 25% ownership of that business entity.
Member Information
Each PIMS member receives a unique membership number and Membership can be verified through the PIMS Member Directory. The Member Directory also highlights any individuals who have been placed on the PIMS Blacklist.
Member Compliance
Members are responsible for ensuring their business activities comply with applicable regulations.
- Members should not operate as estate agents, letting agents, or property managers
- Company SIC codes should reflect permitted activities where possible
Membership Information
- Each PIMS member receives a unique membership number
- PIMS membership operates on an annual basis
- Where bundled with Samuel Leeds Academy membership, PIMS remains active for the duration of the Academy membership
- Members should register with PIMS before completing their first deal
Dispute Process
PIMS aims to resolve disputes fairly and efficiently.
The process prioritises mediation, with adjudication used where agreement cannot be reached.
1
Complaint Submitted
A complaint is submitted against an active PIMS member using the PIMS complaint form.
2
Case Review
PIMS reviews the submission to determine whether the dispute falls within scope.
3
Mediation
PIMS facilitates mediation by email. Both parties may share their position and provide relevant supporting information. If agreement is reached, the case is resolved and closed.
4
Adjudication
If mediation does not resolve the dispute, or a party fails to engage, the case may proceed to adjudication. The adjudicator will review the information and evidence submitted during the case and issue a decision.
5
Resolution
The outcome of mediation or adjudication becomes the formal resolution of the case.
Enforcement & Blacklisting
Where a case reaches a formal resolution through mediation or adjudication, the outcome becomes the agreed resolution of the dispute.
Failure to comply with a resolution may result in escalation at the discretion of PIMS.
Escalation may include:
Formal warning
Community access restrictions
(inc. networking groups or Deal Connect)
Placement on the PIMS Blacklist
Where three or more PIMS cases demonstrate repeated poor conduct, the member may be reviewed for further escalation.
The PIMS Blacklist exists to promote transparency and assist members in conducting due diligence before entering business arrangements.
Raise A Dispute
If you have a dispute relating to a PIMS‑covered arrangement, you can submit a case using the PIMS complaint form.
To raise a case through PIMS, the individual the complaint is raised against must be an active PIMS member.
Before submitting a complaint please ensure:
→ The individual the complaint is raised against is an active PIMS member
→ The dispute relates to a PIMS‑covered arrangement
→ You have attempted to resolve the issue directly unless this is not reasonably possible